Return & Refund Policy

Last Updated: September 10, 2026

At Elvesso, we are committed to providing high-quality beauty, grooming, and self-care products. We want you to be completely satisfied with your purchase. If you experience an issue with your order, our support team is here to help.

1. Return Eligibility

You may request a return if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product is significantly different from the product description.
• The product is unused, unopened, and in its original packaging, where applicable.

Return requests should generally be submitted within 7 days of receiving your order.

For hygiene and safety reasons, certain beauty and personal-grooming products may not be eligible for return once opened or used.

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• A clear description of the problem
• Clear photos or a short video showing the product and packaging

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

3. Wrong Item Received

If you receive an item different from what you ordered, please contact us within 7 days of delivery.

After verification, Elvesso may arrange a replacement or provide another suitable resolution at no additional product cost.

4. Change of Mind

We generally do not accept returns simply because you have changed your mind, selected the wrong product, or no longer want the item after placing the order.

However, we may consider such requests at our discretion when the product is unused, unopened, and in its original condition.

Any applicable return shipping costs may be the customer's responsibility.

5. Non-Returnable Items

For hygiene and personal-care reasons, the following may not be eligible for return once opened or used:

• Personal grooming devices
• Facial-care devices
• Hair-removal products
• Trimmers and epilators
• Beauty accessories intended for personal use
• Products that have been used, washed, altered, or damaged after delivery

6. Refunds

Once your return or refund request has been approved, we will process the applicable refund according to the original payment method or another agreed method.

Refund processing and bank/payment-provider processing times may vary.

Shipping or delivery charges may be non-refundable unless the return is due to an error, defect, or damage attributable to Elvesso.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Once an order has been processed, dispatched, or handed over to the courier, cancellation may no longer be possible.

8. Return Shipping

If the return is due to a defective, damaged, or incorrect product, Elvesso may arrange or cover the applicable return shipping cost.

For returns requested for other reasons, the customer may be responsible for return shipping costs.

9. Refund/Return Approval

All return and refund requests are subject to verification.

Elvesso reserves the right to reject a return or refund request if the product does not meet the conditions stated in this policy or if there is evidence of misuse, damage, or unauthorized alteration.

10. How to Request a Return or Refund

To request a return or refund, contact our customer support team with:

Order Number:
Customer Name:
Reason for Request:
Photos/Video (if applicable):

Our team will review your request and provide the next steps.

Customer Support

Elvesso
📧 Email: internationdrop@gmail.com
🌍 Serving customers across UAE & KSA