Shipping Policy

Last Updated: September 10, 2026

At Elvesso, we aim to provide a smooth, reliable, and convenient delivery experience for our customers. This Shipping Policy explains how orders are processed and delivered.

We currently serve customers in the United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA).

1. Order Processing

Orders are normally processed within 1–2 business days after they are successfully placed.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information where available.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery times are:

Delivery times are estimates and may vary depending on the delivery location, courier, customs procedures, and other circumstances beyond our control.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional free-shipping offer will be clearly stated on the website and may be subject to specific conditions.

4. Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after the shipment has been handed over.

If your tracking information does not update for an extended period, please contact our customer support team.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• Building/villa number
• Street name
• Area/district
• City
• Postal code, where applicable
• Valid phone number

Elvesso is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

6. Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable, unreachable, or has provided incorrect delivery information, additional delivery attempts or charges may apply.

If an order is returned to us because it could not be delivered, please contact our support team to discuss available options.

7. Delays

Although we work with delivery partners to provide timely delivery, delays can occasionally occur due to circumstances outside our control, including:

• Weather conditions
• Public holidays
• Customs clearance
• Courier delays
• High-volume periods
• Incorrect address information
• Transportation disruptions
• Unexpected operational issues

We appreciate your patience if your order experiences an unexpected delay.

8. Customs, Duties & Taxes

For international or cross-border shipments, customs duties, taxes, clearance fees, or other government charges may apply depending on the destination and applicable regulations.

Where such charges are legally imposed and are not included at checkout, the customer may be responsible for paying them.

9. Damaged Packages

If your order arrives visibly damaged, please take clear photographs of the package and product before disposing of any packaging materials.

Contact Elvesso Customer Support as soon as possible so we can review the issue and determine the appropriate solution.

For damaged or defective products, please also refer to our Return & Refund Policy.

10. Missing or Lost Orders

If your order appears to be lost or has not been delivered within the expected timeframe, please contact us.

We will work with the relevant delivery partner to investigate the shipment and provide an appropriate resolution where applicable.

11. Changes to Shipping Policy

Elvesso reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

For questions regarding shipping or your order, please contact:

Elvesso
🌍 UAE & KSA
📧 Email: internationdrop@gmail.com
🌐 Website: Elvesso

Elvesso — Modern Beauty & Grooming Essentials.